Experience : 0 - 2 Years
Location : Bengaluru/Bangalore
Compensation : Best in the Industry
Education : UG - Graduation Not Required PG - Post Graduation Not Required
Job Description:
Technical Analyst handles all customer queries and ensures they are properly interpreted andanswered from the knowledge base articles. They will escalate the issues to the appropriate resource as and whenrequired. The ideal candidate is a dynamic individual with a passion for customer care and good understanding ofoperating a computer and interacting directly with customers
Desired Candidate Profile:
Responsible for handling calls from customers
-Interpreting knowledge base articles into meaning full solutions
-Documenting call history and escalating when required
-Maintaining call statistics to customer SLA’s
-Mentor junior members of the team
0 - 2 years of experience
-A Bachelors degree in science / arts / commerce
-Strong written and verbal communications skills with neutral/American accent
-Willing to work in night shifts for a 24/7 operations
-Strong interpersonal skills and the ability to work effectively, independently
-Certifications like (MCP, MCSE, MCSA, MCDBA, RHEL, A+, Server+) will be an added advantage
Company Profile:
OpSource, the SaaS delivery experts, is focused on providing operational infrastructure and application servicesthat enable companies to offer web applications on-demand and software as a service. Founded in 2002,OpSource is a privately held company headquartered in Santa Clara, California with additional operations inHerndon, VA., London, UK and Bangalore, India.Our flagship platform OpSource On
-Demand delivers hundreds of applications on
-demand to millions of users andmanages billions of transactions everyday. OpSource provides to its client’s customers (end-user of the client’sapplications) 24x7 ‘customer care’ under the client’s brand. The service offers front line, level 1
-support trained ontheir application. This service is called C4
– Client’s Customer Care Center
Contact Details:
Company Name : Opsource India Pvt Ltd
Website : http://www.opsource.net
Executive Name : Ms. Ratika Gandotra
Email Address : rgandotra@corp.opsource.net
Telephone : 91-080-30578400
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