IMSI India Pvt Ltd
Summary
Experience: 0 - 2 Years
Location: Delhi, Delhi/NCR, Gurgaon
Compensation: Rupees 60,000 - 70,000
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 13 Feb
Desired Candidate Profile:
IT Help desk coordinator, Handlings the calls, log the tickets , should have the knowledge of outlook and MS outlookA service desk coordinator is to be a single point of contact for the users to report any IT related issues
Identification and Classification /Categorization of Tickets logged
Assigning Tickets to relevant workgroups
Followups on the Tickets with Engineers /Vendors until Call Resolution
Monitor the service desk tool for open incidents/ tickets
Ensuring complete notes updation
Adherence to documented processes
Escalation as per the escalation matrix & Follow up until resolution
Call analysis and generation of reports
Any other task which may fall under the purview of IT Service Desk assigned by the Site TL /Manager
Job Description
IT help desk coordinator, handlings the call, log the tickets , should have the knowledge of Outlook, MS outlook,A service desk coordinator is to be a single point of contact for the users to report any IT related issues
Identification and Classification /Categorization of Tickets logged
Assigning Tickets to relevant workgroups
Followups on the Tickets with Engineers /Vendors until Call Resolution
Monitor the service desk tool for open incidents/ tickets
Ensuring complete notes updation
Adherence to documented processes
Escalation as per the escalation matrix & Follow up until resolution
Call analysis and generation of reports
Any other task which may fall under the purview of IT Service Desk assigned by the Site TL /Manager
Keywords: IT help desk coordinator
Company Profile:
IMSI (http://www.imsi-pm.com/india) is a staffing, Consulting organization providing services to Fortune 500 clients in over 10 countries globally including US, UK and India.
Our range of Services includes:
* Consulting and staff augmentation services
* IT, Telecom and Engineering Staffing
* Helpdesk support services
Contact Details:
Company Name: IMSI India Pvt Ltd
Website: http://www.imsi-pm.com/india
Executive Name: Archana pal
Address: Not Mentioned
Email Address: archana.pal@imsiglobal.com
Telephone: 01352527407
