Experience : 1 - 5 Years
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location : Mumbai
Job Description :
Any Graduate. The selected candidate will be required to attend and respond to customers' calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.
Desired Profile :
Graduate with Basic knowledge of computers with good communication skills. 2. Must be having expereince with the same industry.
contact :
Progressive Infotech Pvt Ltd
507-508, Sahar Meadows Sahar Plaza Complex,Next
to Hotel Kohinoor Continental, Andheri Kurla
Road, Andheri(E),
MUMBAI,Maharashtra,India 400059
Telephone : 91-22-40993922
Email : rd.mumbai@progressive.in
Website : http://www.progressive.in
Reference : Techical Helpdesk
